Privacy Policy

1. Information We Collect

Information you provide directly: when you submit our contact form, request a growth audit, subscribe to our newsletter, or book a call, we collect information such as your name, email address, phone number, company name, and any project details or goals you share with us.

Information collected automatically: like most websites, we and our service providers may collect technical data such as your IP address, browser type, device information, pages visited, and referring URLs through cookies and similar technologies. This helps us understand how the site is used and improve it.

2. How We Use Your Information

We use the information we collect to respond to your inquiries, schedule and conduct consultations, deliver the services you request, send newsletters and updates you have opted into, improve our website and offerings, and comply with legal obligations.

We do not sell your personal information.

3. How Information Is Shared

We share information only with service providers who help us operate our business — for example, our website hosting provider (Framer), our customer relationship and scheduling platform (HighLevel / LeadConnector), and our email delivery tools. These providers process data on our behalf and are not permitted to use it for their own purposes.

We may also disclose information if required by law, to protect our rights, or in connection with a business transfer such as a merger or acquisition.

4. Cookies & Analytics

Our website uses cookies and similar technologies for basic functionality and analytics. You can control or delete cookies through your browser settings; disabling cookies may affect how parts of the site function.

5. Data Retention

We retain personal information for as long as needed to fulfill the purposes described in this policy — typically for the duration of our business relationship and a reasonable period afterward — unless a longer retention period is required or permitted by law.

6. Your Rights & Choices

Depending on where you live, you may have rights to access, correct, or delete the personal information we hold about you, or to opt out of certain processing. Virginia residents have rights under the Virginia Consumer Data Protection Act (VCDPA), including the rights of access, correction, deletion, and data portability.

You can unsubscribe from marketing emails at any time using the link in any email. To exercise any other right, contact us at info@lumerainnovation.com and we will respond within the timeframe required by applicable law.

7. Data Security

We use reasonable administrative and technical safeguards to protect personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

8. Children’s Privacy

Our website and services are intended for businesses and are not directed to children under 13. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date. Continued use of the site after changes take effect constitutes acceptance of the updated policy.

10. Contact Us

Lumera Innovation LLC — Washington, DC. For any privacy questions or requests, email info@lumerainnovation.com.